One of the areas I find myself circling back too is the knowledge base. Perhaps I spend too much energy, but I want to get the best method in maintaining resources, citations, definitions, and overall knowledge content. This must be in a repository for easy use.
By definition a knowledge base is a technology used to store complex structure and unstructured information, normally used by a computer system.
The complexity involves the many media ways we have information. Then constructing a method to easily retrieve the desired content for future use.
The company I work for utilizes SharePoint, a Ticketing System, and other methods. The issue I keep coming up with is each department has their own method of documentation. Then each member within our own department may or may not document, while also being uncategorized.
There is no consistency, nor standard across the full spectrum within the company.
Personal Use
I personally like to research and write about differing topics. While in school, everyone used the APA (American Psychological Association) format or style. This was nice. The style was known and easy to read. The standard allowed all to know what to expect, and the expected content flow.
Getting out on your own to personally manage your own content, one tends to get lax.
I have checked out Notion and really like the idea of maintaining data online, with an application to access via smart phone. This would end up a monthly fee, albeit not crazy expensive.
My technical side questions if I can create this content management system on my own. But then wonder do I have the time and energy to properly do it. Thus the dance continues.
What To Do?
For those information analyst out there, what do you use? I would love to hear from the community.
Matt Cole has high regard for knowledge share. He has a desire to share critical thinking and information. With a Masters in Information Technology and a wide array of certifications, while not working full-time, he wishes to knowledge share through providing insight, information organization, and critical thinking skills.
#KnowledgeShare | Matt Cole | #infobyMattCole
